The Service module is designed to provide after sales service whether it is customer care or query management, technical support or complaint management. All support calls are logged automatically and can be view by the sales teams. Time spent servicing customers can be recorded and analysed by customer, personnel or product. The Service module has the capability to mange customer support Contracts with different Service Level Agreements. Products or Assets at a customers premises can be logged and entitlement checked before service is given. Technical support staff can be take sales orders such as spares or provide the organisation with up-sell opportunities.

The Customer Service Module can be purchased as a standalone module or as part of the CRM Suite. It consists of the following functionality: